Shipping Policy

Effective Date: 02-18-2026
Last Updated: 02-18-2025

At Altair Innovation Ltd, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines our shipping methods, processing times, and other important details regarding order delivery.

1. Order Processing & Shipping Times

• Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
• Shipping Time: Delivery times vary depending on location and shipping method selected at checkout.
• Business Days: Monday to Friday (excluding public holidays).
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Rates

We offer multiple shipping options to ensure convenience and affordability. Available methods include:

• Standard Shipping: 07 business days
• Express Shipping: 10 business days
• International Shipping: 14 business days (subject to customs processing)

Shipping costs are calculated based on the weight, destination, and selected shipping method. Exact rates will be displayed at checkout.

3. Shipping Destinations

We currently ship to:
✔ Domestic (List Countries or Regions)
✔ International (List Supported Countries)

If your location is not listed, please contact us at info@atlair-innovation.com to check availability.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package through our website or the carrier’s tracking system.

5. Customs, Duties & Taxes (For International Orders)

• International shipments may be subject to customs duties, import taxes, and fees imposed by your country's customs authorities.
• These charges are not included in the product price or shipping fees and must be paid by the recipient.
• Customs processing may cause delivery delays beyond our control.

6. Delayed or Lost Shipments

If your order is delayed or lost in transit:

1. Check your tracking number for the latest updates.
2. Contact the shipping carrier for assistance.
3. If you need further help, reach out to us at info@atlair-innovation.com.

We are not responsible for delays caused by customs, weather conditions, or carrier issues.

7. Undeliverable Packages & Incorrect Addresses

• If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.
• If an order is marked as delivered but not received, please check with neighbors or your local carrier office before contacting us.

8. Damaged or Missing Items

If you receive a damaged package or a shipment with missing items:
✔ Report the issue within 48 hours of delivery.
✔ Provide clear photos of the package and damaged items.
✔ We will work with the carrier to resolve the issue and arrange a replacement or refund if applicable.

9. Changes to This Policy

We may update our Shipping Policy from time to time. Any changes will be posted on this page, and significant updates may be communicated via email.

10. Contact Us

For any shipping-related inquiries, please contact us:

📧 Email: info@atlair-innovation.com
📍 Address: Unit P20 Bow Wharf 221 Grove Road London E3 5SN