Frequently Asked Questions (FAQs)

1. General Questions

1.1 What is Altair Innovation Ltd?

Altair Innovation Ltd is an online store specializing in car parts, including wheels, air suspensions, and other high-quality automotive accessories. We provide reliable products designed to enhance vehicle performance and durability.

1.2 Do I need an account to place an order?

No, you do not need to sign up. You can simply add products to your cart and checkout directly without creating an account.

1.3 How can I contact customer support?

You can reach us via email at info@atlair-innovation.com or use our contact form on the website. Our team is available during  24/7 to assist you.

2. Ordering & Payments

2.1 How do I place an order?

To order:

1. Browse our products and add items to your cart.
2. Proceed to checkout and enter your shipping details.
3. Complete payment securely via Stripe.
4. Receive an order confirmation via email.

2.2 What payment methods do you accept?

We accept all major credit and debit cards through Stripe, ensuring a secure transaction.

2.3 Can I cancel or modify my order after placing it?

Orders can be modified or canceled only before they are shipped. Contact us as soon as possible for changes.

3. Shipping & Delivery

3.1 Do you offer worldwide shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location.

3.2 How long will it take to receive my order?

• Processing Time: Orders are processed within 14  business days.
• Shipping Time: Delivery times depend on the courier and location but typically range from 07 days.

3.3 Can I track my order?

Yes! Once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

4. Returns & Refunds

4.1 What is your return policy?

We accept returns within 7 days of delivery if the product is unused and in original packaging. Certain items, such as customized parts, may not be eligible for return.

4.2 How do I request a refund?

If eligible, initiate a return by contacting our support team. Refunds are processed after we inspect the returned item.

4.3 What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund.

5. Product Information

5.1 Are your wheels and air suspensions compatible with all car models?

We offer a variety of products designed for different vehicle models. Please check the product specifications or contact us for compatibility guidance.

5.2 Do you offer installation services?

No, we only sell parts. We recommend consulting a professional mechanic for proper installation.

5.3 Are your products covered under warranty?

Yes, all our products come with a [X-month/year] warranty. Warranty details vary by product, so please refer to the specific product page.

6. Other Questions

6.1 Can I place a bulk order?

Yes, we offer discounts for bulk purchases. Please contact us for a custom quote.

6.2 Do you offer gift cards?

Currently, we do not offer gift cards, but we may introduce them in the future.

6.3 How can I stay updated on new products and offers?

Subscribe to our newsletter or follow us on [social media links] to get the latest updates.

Need More Help?

If you have any other questions, feel free to contact our support team at info@atlair-innovation.com. We’re happy to assist you!